As clients complete their implementation of any software system, their first question is always, “Who do I call when I need help?” Like other software companies, Sage and Acumatica have a Customer Support phone line, website, and Frequently Asked Questions (FAQ) knowledge base available through your browser. However, going to an online knowledgebase can be lonely and impersonal and using a big corporation’s call center for support can be time-consuming and frustrating. So what options do you, as a customer, have for efficient and effective problem resolution? How do you get answers to the questions that pertain to your unique needs?
CS3 Technology offers three (3) important ways to get answers to your questions about supported products. Each of these support tools are staffed and/or developed by experienced CS3 Consultants that know the product, best practices when using it, and most importantly, how it is being used in your unique client environment. The starting point for support is with the CS3 Client Service Center.
Quality support is at your fingertips with CS3 Technology, no matter the reason, method of communication, or time of day. Let us help you today with your software questions using any of these three methods.
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