Protect your investments and Time with

SErv Access Plan™

The CS3 SERV Access Plan™ is designed to meet your ongoing support and educational needs. Your plan will provide you with the right level of service to not only handle typical “reactive” or “break fix” needs, but also give you additional access to our consulting group for “pro-active” requests.  

At the heart of the SERV Access Plan is one of CS3 Technology’s 18 Service Pillars - Engage in Knowledge Transfer.  We believe that knowledge transfer has occurred when you are self-sufficient in your day-to-day operations. By maximizing what is offered through the SERV Access Plan, you will receive a tremendous return on investment from your software application.

Plan Options

Software Support

Software Support both during and after your implementation is included for all CS3 clients. Your Essential SERV Plan is designed to ensure that day to day operations will run with minimal interruptions with CS3 here to help. You may customize your plan by selecting from any of the Reserve or VIP options.

Essential Plan
for all cs3 clients
Excel Q & A Assistance
Error Resolution
2 Defined Contacts
1 upgrade every 18 months  for Acumatica Clients and Sage HRMS Clients
1 Upgrade every 24 months for Sage 100 Clients
Continual Upgrades for Scissortail HCM
Guaranteed 8 hour Response Time
Provide Video recordings/documentation of service calls (client choice)
Online Chat vs Email vs Live
Software System administration - security ; users
Upgrades - included  Scissortail
12 Hour week day Support - 8a Eastern to 4p Pacific (7a - 6p Central)
Annual Utilization Assessments
Access to CS3 University Online Video Library
Pick The Reserve and VIP Options to Enhance your Essential Plan
Reserve Options
Additional Client Contacts
Guaranteed 4hr Response time
Application of Updates/Patches (included with Scissortail)
Data Access Option - Custom Reports, Generic Inquiries -   12 annually
Training New Hire (up to 3 per year on Core Modules)
Dedicated Service Rep/Consultant (must be on 4 hour Response Plan)
VIP Options
Customized Extended Support Coverage for after hours and emergency
Annual strategic evaluations
Payroll Quarter balancing for 941s – Quarter info and providing back up for filing
ERP System balancing – Quarterly, Year End (Period End Processing)
Training Extended Education (1 on 1 training, qty5 3hr sessions)
Guaranteed 2hr Response Time
Form Modifications, Data Imports/Extracts (Checks, Invoices, Etc) - 6 Annually
Data Fields Added/Removed from Screens - 6 Annually
"Off-Menu" Alternatives

We understand that no two business models are the same.  If there is a preference for support that will help your firm run more effectively, just let us know and we will build an option that works best for your firm.

Frequently Asked Questions

What’s the Difference Between Maintenance PLANS from a Software Publisher and a Cs3 Serv Access Plan?

CS3 SERV Access Plans are meant to extend your service options for additional support and faster, more personal responses. Your publishers’ maintenance plans are needed in order to ensure that you have the most current release of their respective product(s). The two types of Support Plans work together to ensure that your team gets the right support when you need it in order to optimize your company's utilization of selected software tools.

What Is the CS3 Assessment?

The CS3 Assessment is designed as a 'health check' for your overall business processes and systems. During the assessment, our consulting team will meet with your team to review your overall experience of the system(s), including existing software setup, security, hardware, and data integrity. CS3 will then provide a “report card” of your software health and recommendations for improvements. Our goal is to make sure the application is setup and deployed to continue to meet your changing needs.

What Are SmartTalks and CS3 University Online Library?

SmartTalks is CS3’s monthly live user group meeting open to both clients and non-clients. These sessions are recorded and archived in the CS3 University Online Library for access as needed by CS3 SERV Access Plan clients. In addition to SmartTalks recordings, the Online Library has additional video training relevant to a wide array of CS3 products and services. Video training is an important tool that CS3 offers to help our SERV clients educate their newest employees, reinforce best practices, and expand knowledge with new product options.

What Is a CS3 Strategy Session?

The most successful companies are those that have a well-defined vision and explicit strategies. During your 2- to 4-hour session with CS3 leadership, your corporate goals will be reviewed with an eye toward identifying the impact that systems may have toward achieving such goals. Recommendations will be documented as an outcome of the strategy session for review with your leadership team.

Does the CS3 Serv Access Plan Include Version Upgrades?

Both Reserve and VIP plans have the option of including annual software upgrades with preferred pricing. Let us know if you are interested and we will customize a quote for you.

Do You Guarantee a Response Time?

Yes! Response times are guaranteed with the CS3 SERV Access Plan or we will write you a check. You will have “peace of mind” knowing that your response time will always be consistent.

How Do I Purchase a CS3 Serv Access Plan?

Our Sales team will be happy to visit with you about expanding your current coverage so that you can rest easy by knowing you have the right level of service when you need it. We offer both monthly and annual payment terms for any CS3 SERV Access Plan, giving you convenient choices.