News Post

Missing Automated Emails in Support Tickets

Published on

March 8, 2019

By

by

Brandi Clymer

CS3 moved where we track support tickets as of 1/1/2019 as part of our internal Acumatica implementation. You may also notice we may start calling the support tickets 'cases' instead of 'tickets' to match the nomenclature inside Acumatica. Once we went live in our production environment, we experienced an issue with automated emails that we did not experience in our test environment. In the past, we would send out an email to let you know we received your ticket and when we close the ticket for you to be able to confirm the ticket is complete. We are working hard on a resolution to the issue but wanted to let you know that we plan to turn on the automated emails again as soon as possible. If you have any questions about the status of your ticket just email us at  Support@cs3tech.com.

As part of the change to our new ticket/cases system we would like to request you email us at: Support@cs3tech.com rather than using the website to log your ticket. Sending via email allows the system to automatically associate the ticket/case with you in our system and allows you to include screenshots and attachments more easily.

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