I wanted to nominate Troy for his first two go-lives at CS3 by helping both eLynx and DRD go live with Acumatica. If you asked me to pick a Service Pillar to nominate him for, I would pick 'LOOK FOR IMPROVEMENTS' because he works relentlessly to find the answer, if it isn't immediately known!
LOOK FOR IMPROVEMENTS: Your relationship is based on trust and your ability to find and create solutions. Help your client identify needs they might not be aware of by looking past the immediate pain and finding the root cause. Propose solutions or further research with the goal of developing alternatives.
Here is what Chris Smith from eLynx had to say about their project "I appreciate Troy’s hard work during our implementation and having to jump through hoops setting our API’s from our different systems. He had to deal with sickness, lightning strikes taking out his internet and working with accountants who think everything should just work smoothly with the flick of a switch. He is well-deserving of being honored as employee of the month."
CS3 and our clients appreciate the hard work Troy puts forth on everything he does.