Transitioning to an electronic Benefit Enrollment (BE) process can provide several advantages that many companies desire. In order to assist you in the process of rolling out a successful benefit enrollment, below are a few pointers.
Sooner vs. Later - One crucial step to assuring a successful roll-out of benefit enrollment is making sure you have plenty of time. Due to the number of factors that contribute to an open enrollment it is import to make sure you have plenty of time to collect, update, test and communicate all changes.
Plan, Plan, and Plan Some More - Creating a project calendar for your BE project is another import step. Again, there are several moving parts to this process so make sure to include all participants. Here are few examples of items to plan for:
recorded in time for the first payroll after your enrollment period. Determine the earliest and latest date to update these changes prior to
the payroll process, so that you have as much time to upload and validate all changes.
Updates and Testing - Prior to making any updates to your live system, it is a great idea to have an original backup. Make all applicable plan/rate
changes in the appropriate places and begin TESTING. Most benefit enrollment products should give you the ability to test your new plans/rates in your
live environment. With that being said, you can never test too much therefore make sure to test all plans and all levels of coverage combinations (EE
only to Family, different coverage amounts, etc).
System Requirement Changes - It is always import to verify if there have been any recent system requirement changes. Because most BE products are browser
based, research to see if there are any new specifications on browser version specifications. This information can typically be found by contacting
your support team or in product announcements.
Communication Plan to Educate Your Employees- Make sure to think through how you wish to roll out your benefit enrollment process with your employees.
Develop a plan that works best for organization on how you wish to educate them on the new BE process. Here are couple ideas..small group training
sessions in person or web based , customized handouts demonstrating step by step procedures, customized tutorial videos that can be watched at their
convenience, or maybe personal assistance scheduled with each employee. Clearly and frequently communicate the dates of the open enrollment period
also including who to contact if there are any questions or issues. Don't forget to send/schedule reminders to your employees informing them how much
time remains until their enrollment needs to be complete. Make sure to address as many questions as possible in advance so you are setting the correct
expectations for your employees.Here are just a few:
Documentation - It is always a great idea to generate before and after documentation of all the enrollments. Before meaning the employees has signed
off the enrollment, but the changes of that enrollments have not been loaded into your HR system. After meaning that all changes have been sent over
into the HR system. This type of documentation can come in handy when reconciling your changes. So in accordance with the “paperless†age of HR by
simply printing reports to a PDF file will give you the convenience of having the information without harming any trees.
Verification/Auditing - Make sure to think through how to verify that all changes have been recorded properly in your HR system and are pushing over
into payroll deductions correctly. This typically is one of the final steps in the process and tends to be the most important. Before and after reports
are very helpful and if captures electronically, can be compared electronically as well.
Reflect - In order to improve your process next year, it is very important that you document what worked well and what needs improvement. Unfortunately
if you wait until next year, you may forget crucial details of the process. Take a moment to make a list of the pros and cons of your process, detailing
what to improve for next year.
