In the hands of an untrained user, even the best of systems will fail to provide the efficiency and effectiveness for which it was designed. Ongoing training is essential to maximizing your company’s investment in its business systems and its employees, which in turn benefits your customers.
Whether you are implementing a new system, expanding your existing system capabilities, or adding new team members, training will always merit dedicated time and budget.
How do you do stay current when your team is busy with day-to-day operations?
“The only thing worse than training your employees and having them leave is not training them and having them stay.” Henry Ford
In summary, no matter how successfully a project team may plan, configure, and test a new system, the project will flounder within the first 3 months if the end-users (i.e. those in whose hands the system relies) are not trained adequately. Today’s rapid turnaround of new/enhanced functionality from software developers puts greater emphasis on staying on top of changing and evolving system capabilities. And lastly, nothing communicates the importance of a new team member more than ensuring timely, up-to-date and relevant training.
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