Every accounting system is designed to ensure that all entries are balanced as they move into your general ledger. Even though the design and the software coding may be flawless, it is still possible for your system to get out of balance – where your debits do not equal your credits. What causes this to happen? A common cause is a power glitch or power failure that interrupts for stops during the posting process. Less likely, is a patch or update to software that was not fully tested.
If you are doing the following monthly, you should know exactly when the out-of-balance situation began. If not, you will need to do this for previous months until you locate the month in which the error occurred. (Note: add this to your closing procedures if you have not already)
Print a Trial Balance – Use the out-of-the-box trial balance that was provided by the software publisher, rather that one that was customized by you. If the debits equal the credits, you know that your general ledger is in balance. There are three sets of numbers that must be equal:
Here are two ways to correct an unbalanced journal entry:
If these two alternatives do not resolve your out-of-balance situation, contact your software business partner. Of course, CS3 Technology can assist with all Sage 100 and Acumatica issues you may encounter.
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