When talking to Human Resource professionals, they tell me that the number one type of call they get from their employees is “How many vacation hours do I have available?” Other high volume requests include reprinting copies of past checks, address/name changes, 401K contribution percentage changes and logging/approving paid time off requests.
So, if these inquiries and tasks could be automated, what kind of time could be given back to HR personnel to perform other analytic and team-building projects? Let’s take a look.
Sage HRMS Employee Self Service (ESS) is an online module that connects to Sage HRMS and allows employees, management and HR staff to perform their own tasks and inquiries. With a multitude of setup options, you can effectively manage what your employees can see, change and request. Employee Home Pages provide easy to locate sections of information.
But, taking it further, approvals can be set up for each change request allowed in ESS. An employee submits a change request which then flows through to the people in your organization that need to approve it. Additional people can be notified when changes are requested. An email with a link will be sent that directs that approver to the ESS website. In there, a queue of pending approval requests will display. That approver can then approve an item to move it on to update HRMS or they can reject an item, sending it back to the submitter with or without comments on why the rejection occurred. As an example, vacation requests can be routed to the employee’s supervisor so they’re made aware of the request, perhaps add it to a departmental work calendar, approve it and then move the request on to HR. HR can directly receive and approve actions related to changes that will affect other areas such as benefits or demographics. Managers can view information about both their direct and indirect employees (moving down the organizational chart).
ESS is broken down into various sections and can be deployed in a staged methodology. Think about the volume of questions the HR department receives and address the highest volume areas first. An example of the ESS Home Page is shown below. You can customize the colors, style and add your own company logo here.
Employees are much more self-sufficient and knowledgeable about using the internet now than ever before. With an easy navigation flow, ESS, BSS, and training can provide the employee with information at their disposal and keep the volume of calls and interruptions in the HR department to a minimum.
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