#1 BE AUTHENTIC
18 PILLARS OF SERVICE
Be Authentic – Authentic behavior is the most powerful quality we have as consultants. Authenticity is about undisputed credibility when you articulate what you are experiencing. In other words, you express the emotions you feel without being emotional.
Being Authentic speaks to the need for honesty, integrity and respect in every relationship. Every project or support interaction is based on agreement. Customers expect solutions in a specific time frame and agree to pay a fair price. Consultants agree to deliver specific criteria under detailed circumstances at a fair fee.
However, lie is never perfect and things happen contrary to our desires. Whatever the obstacle, we strive to be flexible and creatively find the next best solution. Holding out for unrealistic expectations or placing blame does not solve anything. Hiding problems only delays the inevitable. Understanding the new parameters and finding the best solution, jointly, serves everyone’s best interest. By being flexible, but realistic we have the best chance of preserving the trust we have with our customers for the long term.
GARY CROUCH
PRESIDENT
The 18 Service Pillars, or 18 Consulting Behaviors as they were known in the beginning, were developed in 2007 by the CS3's management team. Gary Crouch, President and CEO of CS3 Technology, fleshed out each of the 18 behaviors in his book, offering anecdotes and examples, in the hope that a look inside CS3 Technology's culture will help other businesses.
OUR 18 PILLARS OF SERVICE
BE AUTHENTIC
EXHIBIT PROFESSIONALISM AT ALL TIMES
DEMONSTRATE SUCCESS
ENGAGE IN KNOWLEDGE TRANSFER
STAY CLEAR OF POLITICS
FOCUS ON DELIVERING VALUE
MAKE THE CLIENT LOOK GOOD
TAKE ADMINISTRATIVE TASKS SERIOUSLY
KNOW YOUR AUDIENCE
SPEND MONEY AS IF IT WERE YOUR OWN
PROJECT A POSITIVE ATTITUDE
COMMUNICATE
SHOW UP READY TO WORK
LOOK FOR IMPROVEMENTS
PROTECT YOUR INTEGRITY
UNDER-PROMISE, OVER-DELIVER
NEVER LEAVE THE CLIENT GUESSING
KNOW WHEN YOU ARE IN OVER YOUR HEAD
18 SERVICE PILLARS:
THE BASIS OF AN EXCEPTIONAL ORGANIZATION
Check out this book by our President, Gary Crouch, on the 18 behaviors CS3 was founded on, written with the hope that a look inside CS3 Technology's culture will help other businesses thrive as well.
