CS3 SERV ACCESS PLAN™

PERSONALIZED SUPPORT WITH A HUMAN TOUCH

The CS3 SERV Access Plan™ is your personally deigned plan for ongoing support and educational needs. We provide you with the right level of service that YOU want, not only to handle typical reactive or break fix needs, but also give you additional access to our consulting group for proactive requests.

Keep reading to learn more about how our support services are tailored to the exact needs of your business.

SCHEDULE A NO-HASSLE CONSULTATION

SERVICE EXCELLENCE: REAL VALUE

THE ESSENTIALS

The CS3 SERV Access PlanTM is designed to meet your ongoing support and educational needs. The basic "Essentials" Plan provides you with the necessary requirements for high-level service.

THE ESSENTIAL SERV PLAN INCLUDES:

  • Excel Q&A Assistance
  • Diagnostic Access [up to 300 Diagnostics per year]
  • Error Resolution [for all diagnostics that can be resolved within one hour]
  • 2 Defined Contacts
  • Eight-Hour Guaranteed Response Time
  • Provided Video Records & Documentation of Service Calls [optional]
  • Software System Administration for Security & Users
  • On-Demand Support During Business Hours
  • Annual Utilization Assessments
  • Access to CS3 University Online Video Library

RESERVE OPTIONS:

Below are additional "Reserve" Level options that clients can add to their Essential CS3 SERV Access PlanTM for an additional cost.

RESERVE OPTIONS INCLUDE:

  • Additional Client Contacts
  • Four-Hour Guaranteed Response Time with Dedicated Service Consultant
  • Application of System Updates & Patches [Acumatica only]
  • Data Access Options: Customer Reports, Generic Inquiries [12 per year plus $500 design fee per instance]
  • Automated Workflow Creation [three per year]
  • Data Widgets for Existing Dashboards [12 per year plus $500 design fee per instance]
  • New Hire Training [up to three per year on core modules]

VIP OPTIONS:

Below are additional "VIP" Level options that clients can add to their Essential CS3 SERV Access PlanTM for an additional cost.

VIP OPTIONS INCLUDE:

  • Customized Extended Support for After-Hours & Emergencies
  • Annual Strategic Evaluations
  • Payroll Quarter Balancing for 941s
  • ERP System Balancing
  • One-on-One Extended Education Training [five three-hour sessions]
  • Guaranteed Two-Hour Response Time with Dedicated Service Consultant
  • Form Modifications, Data Imports / Extracts [six annually plus $500 design fee per instance]
  • Adding & Removing Data Fields from Screens [six annually plus $500 design fee per instance]
SERVPlan

FREQUENTLY ASKED QUESTIONS

What’s the Difference Between Maintenance PLANS from a Software Publisher and a CS3 SERV Access Plan?

CS3 SERV Access Plans are meant to extend your service options for additional support and faster, more personal responses. Your publishers’ maintenance plans are needed in order to ensure that you have the most current release of their respective product(s). The two types of Support Plans work together to ensure that your team gets the right support when you need it in order to optimize your company's utilization of selected software tools.

What Is the CS3 Assessment?

The CS3 Assessment is designed as a 'health check' for your overall business processes and systems. During the assessment, our consulting team will meet with your team to review your overall experience of the system(s), including existing software setup, security, hardware, and data integrity. CS3 will then provide a “report card” of your software health and recommendations for improvements. Our goal is to make sure the application is setup and deployed to continue to meet your changing needs.

What Are SmartTalks and CS3 University Online Library?

SmartTalks is CS3’s monthly live user group meeting open to both clients and non-clients. These sessions are recorded and archived in the CS3 University Online Library for access as needed by CS3 SERV Access Plan clients. In addition to SmartTalks recordings, the Online Library has additional video training relevant to a wide array of CS3 products and services. Video training is an important tool that CS3 offers to help our SERV clients educate their

What Is a CS3 Strategy Session?

The most successful companies are those that have a well-defined vision and explicit strategies. During your 2- to 4-hour session with CS3 leadership, your corporate goals will be reviewed with an eye toward identifying the impact that systems may have toward achieving such goals. Recommendations will be documented as an outcome of the strategy session for review with your leadership team.

Does the CS3 Serv Access Plan Include Version Upgrades?

Both Reserve and VIP plans have the option of including annual software upgrades with preferred pricing. Let us know if you are interested and we will customize a quote for you.

Do You Guarantee a Response Time?

Yes! Response times are guaranteed with the CS3 SERV Access Plan or we will write you a check. You will have “peace of mind” knowing that your response time will always be consistent.

How Do I Purchase a CS3 SERV Access Plan?

Our Sales team will be happy to visit with you about expanding your current coverage so that you can rest easy by knowing you have the right level of service when you need it. We offer both monthly and annual payment terms for any CS3 SERV Access Plan, giving you convenient choices.

SUPPORT THAT DRIVES BUSINESS SUCCESS

Pillars of Service

PILLARS OF SERVICE

In order for CS3 Technology to meet your needs, our consultants are continually challenged to perform at an exemplary service level as defined by our 18 Pillars of Service

PILLARS OF SERVICE
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WHY CHOOSE CS3?

Companies choose to work with CS3 to gain personalized, white-glove support, including direct involvement in every implementation, ongoing education and everyday support, and more.

WHY CHOOSE CS3?
Client Services


SUPPORT SERVICES

Designed to meet your ongoing support and educational needs, we provide you with the right level of service to handle typical reactive needs and provide consulting for proactive requests.


SUPPORT SERVICES