This month’s Employee of the Month nomination comes from one of Linda’s peers and reads as follows.
Linda Hollingsworth, our project manager, is always ready and willing to lend a hand. For the past couple of months she has helped with three important projects for Sales and Marketing. Her efforts reflect two important Service Pillars: “Look for Improvements” and“Communicate”.
- As we rolled out an update to our website in March, Linda offered to review all pages on the site for grammar, spelling and context. She also reviewed all the links to make sure navigation was operating correctly. With over 75 static pages, this was a huge task that she worked on in the evenings and weekends.
- Because Linda has such strong writing skills, we asked her to write our most recent Client Success Story. She was happy to do so and did a great job sharing the successful implementation of a recent Acumatica system. This project included an interview with the client, review of the project goals, and development of the article.
- And, most importantly, since the beginning of the year, she has been calling each client to convey the latest CS3 and software news, obtain customer feedback and help get answers to pressing questions. Every call she has completed has yielded value to the client. These calls will continue in the months to come.
When she gives you a call, please share your appreciation!
Communicate: Communication is a two way process; always seek to understand BEFORE you try to be understood. You should use many forms of communication: calls, email and face-to-face, always assuming there will be an external audience.
Look for Improvements – Your relationship is based on trust and your ability to find and create solutions. Help your client identify needs they might not be aware of by looking past the immediate pain and find the root cause. Propose solutions or further research with the goal of developing alternatives.