CS3 Technology

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services

We bring Order from Chaos to your firm with SOFTWARE, STRATEGY & SKILLS with exemplary service and education.

CS3 Technology offers a variety of services designed especially for your business needs. Our team provides certified education on a variety of Sage Software products including Sage MAS90 ERP, Sage MAS200 ERP, Sage MAS500 ERP, and Sage Abra. Educational offerings include specific courses on human resources, payroll, accounting, fixed assets, inventory, manufacturing and a variety of module specific classes.

Service Assurance

Annual Support Plans
Fixed Fee Engagements
Money Back Guarantee
"18 Essential Behaviors"

Consulting

Software Upgrades
Software Implementations
On Going Technical Support

Special Services

Business Process Analysis
Strategic Planning
Custom Programming
Custom Reports
Payroll Outsourcing Services

Education

Classes
User Group Meetings
End User Training
CS3 University
Product Webinars

18 Essential Behaviors

As a long term business partner, our staff becomes an extension of your organization, helping you meet your management, production and revenue goals. In order for CS3 Technology to meet your needs, our consultants perform at an exemplary level that is defined by the 18 Essential Behaviors outlined below.

Be Authentic - Authentic behavior is the most powerful quality we have as consultants. Authenticity is about undisputed credibility when you put into words what you are experiencing. In other words, you express the emotions you feel without being emotional.

Constantly focus on customer value - Consultants who do this always express the success of the project in terms of the success of the customer. Great consultants must create value Great consultants must create value for their customers. Success can only be measured with the customer’s scale.

Exhibit professionalism at all times - Conduct every action and communication with absolute professionalism. Avoid emotions and displays of anger. Constantly try to improve your skills even though most people would believe that you have already mastered them.

Make the customer feel good - Publicly recognize the contributions and successes of the customer and the customer’s employees. Encourage them to think on their own and contribute.

Make the customer look good - Always pass credit to those who deserve it and never take credit falsely. Know all the players and make them look good to their superiors. Make the managers look good to their employees.

Project a positive attitude at all times - No one wants to hear your problems or listen to complaining. A positive attitude is contagious to the rest of the team.

Under promise, over deliver - Always be conservative in your estimates and promises; then deliver a little more than you promised.

Demonstrate success to the customer - Customers often need a little help recognizing success. If you have defined success in the customer’s terms, the recognition will be a little easier. Always make sure acknowledgment is communicated up and down throughout the customer’s organization.

Take administrative tasks seriously - This includes turning in time and expense forms on a regular basis without prompting from your manager. This also includes any follow-up required by or for a customer. No one likes to do these tasks, but failure to do so reflects badly on you and your firm.

Spend money as if it were your own - Customers expect to be billed for expenses, but be sure to do it carefully. For travel, always seek the most cost-effective alternative. For meals, eat as you would at home. Share cabs if possible, and seek rides, if appropriate, from the customer. Always give the customer the option to save money.

Show up ready to work - Study project information before you arrive. Have your materials (agendas, handouts, etc.) ready to go. Know what you are going to do this visit, discuss it briefly with the customer as you arrive, then get to it.

Protect your integrity - Integrity is related to authenticity. Be truthful; you cannot always say yes. Do not try to get out of commitments by denying them or blaming someone else. If you are uncertain of an answer, say so rather than guessing.

Know your audience - Know to whom you are speaking, but do not talk up or down to anyone. Never assume you are alone when on the phone or when talking with associates. When you document anything; assume there will be an external audience.

Never leave the customer guessing - Call to confirm every appointment, arrive before your appointed time, debrief when leaving, and follow up with an email the next day. Never leave without an acknowledgment from the customer.

Look for improvements for the customer - Be on the lookout for new solutions for you and for your customer. Your relationship is based on trust and your ability to solve problems. Help your customer identify needs they might not be aware of by looking past the immediate pain and pointing back to the root cause. Propose solutions or further research with the goal of developing alternatives.

Communicate - Your value is your knowledge and your delivery system is communication. You should use many forms of communication: calls, email, and face-to-face. Do not rely too heavily on one form. Write and speak clearly. Customers do not like surprises.

Stay clear of politics - While you must, without question, know and understand the politics of the customer’s situation, stay clear of getting involved. Do not get drawn in and choose a side.

Know when you are in over your head - Stay alert to this one. If you even suspect that you need help, ask for it. Always try to refer the situation to someone who can deal with it most expediently. It is all right (in fact, it is preferred) to say you do not know but will get an answer.

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